Shipping policy

Shipping & delivery

Here is what to expect after placing your PrimeFuel order.

Order processing

Orders usually take 3–5 business days to process before shipping. Business days exclude weekends and holidays. Larger orders, high demand or fulfillment delays may take longer.

U.S. delivery estimates

Standard shipping typically takes 3–5 business days after dispatch. Combined with processing, please allow approximately 6–10 business days. These are estimates, not guaranteed arrival dates. Carrier delays, holidays and other disruptions can affect delivery.

Shipping charges & destinations

Shipping charges and available delivery options are displayed at checkout before payment. Charges depend on your destination and the items in your order. If checkout does not offer a shipping option, contact us before ordering.

International availability varies by product and destination. Contact us before placing an international order to confirm that your products can be delivered. International transit times vary, and customs may charge import duties or taxes separately.

Tracking & separate packages

You will receive tracking information when your order ships. Some orders may arrive in separate packages with separate tracking details. Tracking updates can take time to appear in the carrier's system.

Address changes & delivery questions

Please check your shipping address before completing your order. If you notice an error, contact us promptly. We will check whether a change is possible before fulfillment; changes cannot be guaranteed once processing has begun.

If tracking shows a delay, an unexpected delivery status or a missing package, contact us with your order number so we can help investigate. For damaged, defective or incorrect items, please review our refund policy.

Need help?

Email primefuel12@outlook.com or visit our Contact Us page. Include your order number if your question relates to an existing order.